![]() There was no reason for this ***** display of power - he caused me to miss my flight. When I pointed out that there was room, he became angry and refused to drive the shuttle until I got off. I called the supervisor over (******) and he told me that he would take care of it - but he charged my card anyway after I had left.One of the shuttle drivers is called ****** When I tried to get on to his shuttle, he told me that it was full even though the passengers had made a seat for me (there were actually 2 seats available). When I rubbed them with my hand they disappeared, whereupon the staff member made a point of telling me that they would take money from my card for this damage (even though there was no evidence of damage). ![]() It was quite simply like Lord of the Flies, with the supervisor ****** pretty much letting a couple of rogue members of his staff behave how they wished.I was called over my one of the *** staff who pointed to a series of scratches on the hood which had mysteriously appeared during the inspection. ![]() The overall impression - not just mine, but shared by my fellow passengers unlucky enough to be at the mercy of the staff there last Friday (12 May) at around **** in the evening. ![]() I have used ACE rental car a number of times in recent years, mostly while on active duty (I retired last year after 31 years in the *************** For the most part, I have been impressed by *** staff - but my experience with your rental location at *** could not have been more different. ![]()
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